Terms and conditions
Castle Douglas Cycle Centre - Terms and conditions
Our identity
Castle Douglas Cycle Centre is based @ Church Street, Castle Douglas, DG7 1EA, United Kingdom.
Customer services telephone number: +44 (0)1556 504 542 email: info@cdbikes.co.uk In the event of a query or complaint please contact us using the above details. The following terms and conditions do not affect your statutory rights as a consumer.
Ordering
Place all items into our online shopping cart and fill in the payment address and delivery details. Orders can be taken by phone Monday to Friday 9.30 – 5.00pmPrices & Description
The prices that are quoted with each item are clearly printed so that you the customer are fully aware of the cost implication of your purchase.
We try to ensure that all our prices are current, however we do have the right to change the price we charge you provided that we make you aware before the items are dispatched.
All of our prices include VAT unless otherwise stated.
The prices do not include delivery which will be added separately.
Every care has been taken to ensure that the descriptions, sizes and colour finishes are a realistic representation of the product to be dispatched, however as most of our products are hand finished there may be some slight variations although this is unlikely.
Acceptance of Order
We will accept your order once payment in full has been made at which time we will issue confirmation of your order and a receipt of payment.
An order can only be cancelled if the items ordered are a stock item as we may have to source certain items and therefore we are also obligated to pay for them.
Payment
We accept Mastercard, Visa and Switch cards over the internet or via phone.
We will accept cheques via post made out to “ Castle Douglas Cycle Centre ” as long as they have full guarantee card details and address on the back.
We may require the cheque to clear before goods will be released.
Delivery
We aim for all goods to be despatched within seven working days, however we will always try to better this time. All deliveries will be via our carrier or by Royal Mail for very small items.
If we are out of stock of an item we will automatically hold the order till we can dispatch the goods in one package, if however you want it as a split delivery there may be an additional carriage charge.
Returns and Refunds
We should be informed of any faulty goods within 3 days and returned to us within 7 days in the original packaging and in the same condition as it was despatched. We will inspect and replace any faulty item unless it has been wrongly fitted or physically damaged or misused.
Refunds will only be made if goods have not been fitted and have all screws and fittings and come in the original packaging in a condition that is re saleable and will be subject to a 25% handling charge – no exceptions will be made.
All returned goods should be sent via an insured delivery service as we cannot take responsibility for loss or damage in the return delivery.
Cancellation
If you wish to cancel your order you must contact us before we despatch the goods and a cancellation charge of 25% of the order value. Your refund will sent to you within 30 days of cancellation.
Our failure to deliver by the specified time is not grounds for cancellation without penalty.
Non Availability
If for any reason we are not able to supply a particular item or it has been discontinued, we will contact you as soon as possible and give a full refund on that item
Privacy
We respect your privacy and confirm that the information you give to us will be held securely and in accordance with the Data Protection Act 1998.
Your details will not be passed on to other companies and we will not send spam, however unless informed otherwise we may send you a newsletter from time to time. For more information on data security read our online privacy policy.
If you have any queries regarding our trading terms please contact our customers services or telephone +44 (0)1556 504 542.
