Terms and conditions

Our identity

Castle Douglas Cycle Centre is based @ Church Street, Castle Douglas, DG7 1EA, United Kingdom.

Customer services telephone number: +44 (0)1556 504 542 email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it In the event of a query or complaint please contact us using the above details. The following terms and conditions do not affect your statutory rights as a consumer.

Ordering

Place all items into our online shopping cart and fill in the payment address and delivery details. Orders can be taken by phone Monday to Friday 9.30 – 5.00pm

Prices & Description

The prices that are quoted with each item are clearly printed so that you the customer, are fully aware of the cost implication of your purchase.
We try to ensure that all our prices are current, however we do have the right to change the price we charge you, provided that we inform you of this in advance of despatch.
All of our prices include VAT at the current rate of 20% unless otherwise stated.
The prices do not include delivery which will be added separately.

Every care has been taken to ensure that the descriptions, sizes and colour finishes of the product to be despatched are as accurate as possible, however there may be some slight variations, although this is unlikely and we will always try to inform you in advance of despatch.

Acceptance of Order

We will accept your order upon receipt of payment in full, when we will issue confirmation of your order and a receipt of payment.

An order can only be cancelled if the items ordered are a stock item, as we may have to source certain items and are therefore obliged to pay for them in advance.

Payment

We accept Mastercard, Visa, American Express and Switch cards over the telephone.
Payments online are only accepted via PayPal.
We will accept cheques via post made out to “ Castle Douglas Cycle Centre ” as long as they have full guarantee card details and home address on the back and the cost of the item falls within the maximum cover of that guarantee card.
We will require the cheque to clear before goods will be released.

Delivery

We deliver within the UK only.

We aim to despatch all goods within 2 working days, however please allow 7 days for any unforeseen circumstances. All deliveries will be via our carrier or by Royal Mail for smaller items. Goods received by carrier will require a signature.

If we are out of stock of an item we will automatically hold the order until we can despatch the goods in one package, if however you want it as a split delivery there may be an additional carriage charge.

Returns and Refunds

We should be informed of any faulty goods within 3 days and these should be returned to us within 7 days in the original packaging and in the same condition as they were despatched. We will replace any faulty item unless it has been wrongly fitted, physically damaged or misused.

Refunds will only be made if goods have not been used/ fitted, have all screws and fixings/fittings intact and are returned in the original packaging, in a condition that is re saleable. These will be subject to a 25% handling charge – no exceptions will be made.

All returned goods should be sent via an insured delivery service as we cannot take responsibility for loss or damage in the return delivery.

Cancellation

If you wish to cancel your order you must contact us before we despatch the goods and a cancellation charge of 25% of the order value will be made. Your refund will be sent to you within 30 days of cancellation.

Our failure to deliver by the specified time is not grounds for cancellation without penalty.

Non Availability

If for any reason we are not able to supply a particular item or it has been discontinued, we will contact you as soon as possible and give a full refund on that item.

Privacy

We respect your privacy and confirm that the information you give to us will be held securely and in accordance with the Data Protection Act 1998.

Your details will not be passed on to other companies and we will not send spam, however unless informed otherwise we may send you a newsletter from time to time. For more information on data security read our online privacy policy.

If you have any queries regarding our trading terms please contact our customers services or telephone +44 (0)1556 504 542.